coi99 is committed to protecting the privacy of every player. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you hold over your information as a user of the coi99 platform.
Important: By registering an account or continuing to use the coi99 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree, please discontinue use of the platform immediately.
coi99 ("we", "us", "our") operates the online gaming platform accessible at https://coi99.pro. In the course of providing our sports betting, live casino, slot games, card games, and related services to players primarily based in Indonesia, we collect and process certain categories of personal data. This Privacy Policy sets out in clear, plain language what that data is, why we hold it, how long we keep it, and how you can exercise control over it.
This policy applies to all personal data collected through the coi99 website, mobile-optimized platform, customer support channels (including live chat and email), and any other point of contact between you and coi99. It should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which are incorporated by reference.
coi99 takes privacy seriously. We apply internationally recognized data protection principles — including purpose limitation, data minimization, storage limitation, accuracy, integrity, and confidentiality — to every aspect of our data processing activities. We do not sell, rent, or trade personal data to third-party marketers or advertisers under any circumstances.
For clarity and consistency throughout this Privacy Policy, the following terms carry the meanings assigned below:
coi99 collects personal data through multiple channels and at various stages of your interaction with the platform. The categories of data we collect are set out in the table below:
| Category | Examples | Collection Point |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, KTP (Indonesian National ID) number, passport number | Registration, KYC verification |
| Contact Data | Email address, mobile phone number, residential address in Indonesia | Registration, account settings |
| Financial Data | Bank account numbers (BCA, BRI, BNI, Mandiri, CIMB Niaga), e-wallet IDs (OVO, DANA, GoPay, ShopeePay, LinkAja), deposit/withdrawal history, IDR balance records | Cashier, payment processing |
| Technical Data | IP address, device type, browser type, operating system, session tokens, login timestamps | Automatic collection on platform access |
| Usage Data | Game history, bet records, wager amounts, win/loss records, bonus claims, platform navigation patterns | Ongoing gameplay activity |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer support interactions |
| Verification Documents | Scanned copies of KTP, selfie with ID, proof of address documents, bank statement copies | KYC verification, withdrawal review |
coi99 does not intentionally collect special categories of sensitive personal data (e.g., health, racial or ethnic origin, religious beliefs, political opinions) unless directly relevant to a responsible gaming assessment and provided voluntarily by the player.
coi99 uses the personal data we collect strictly for the purposes outlined below. We do not use your data for purposes incompatible with those stated here without obtaining additional consent or establishing a separate lawful basis:
coi99 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
Where processing is based on consent, you have the right to withdraw that consent at any time by contacting our support team at [email protected]. Withdrawal of consent will not affect any processing already carried out on that basis prior to withdrawal.
coi99 does not sell, rent, or otherwise transfer your personal data to unaffiliated third parties for their own commercial purposes. We share personal data only in the limited circumstances described below, and only to the extent necessary for the specified purpose:
No Data Sales: Under no circumstances does coi99 sell or otherwise monetize your personal data through advertising networks, data brokers, or third-party marketing platforms. Any communication suggesting otherwise does not originate from coi99.
coi99 uses cookies and similar tracking technologies to operate and improve the platform. The types of cookies we deploy are as follows:
You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may impair the functionality of the coi99 platform. Deleting all cookies will log you out of any active session and may reset your platform preferences.
coi99 does not deploy third-party advertising or retargeting cookies. No data collected via cookies on the coi99 platform is shared with external advertising networks.
coi99 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or operational obligations. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account plus 5 years post-closure | Legal obligation (AML compliance) |
| Financial Transaction Records | 7 years from transaction date | Legal obligation (financial record-keeping) |
| KYC Documents | Duration of account plus 5 years post-closure | Legal obligation (AML/KYC regulations) |
| Gameplay & Bet History | 3 years from the date of each session | Legitimate interest (dispute resolution) |
| Customer Support Records | 3 years from date of last interaction | Legitimate interest (quality assurance) |
| Marketing Consent Records | Until consent is withdrawn, plus 1 year | Consent (proof of lawful basis) |
| Technical / Log Data | 90 days | Legitimate interest (security monitoring) |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymized in accordance with coi99's internal data lifecycle management procedures. Anonymized data may be retained indefinitely for statistical and analytical purposes.
coi99 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, alteration, or disclosure. Our primary security controls include:
While coi99 takes all reasonable precautions to safeguard your data, no internet-based system is entirely immune from risk. You also have a role to play in keeping your account secure: use a strong, unique password for your coi99 account, never share your login credentials, and contact [email protected] immediately if you suspect unauthorized access.
As a player on the coi99 platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please submit a written request to [email protected] with the subject line "Data Rights Request". We will acknowledge your request within two (2) business hours (WIB) and aim to fulfil it within 30 calendar days:
Exercising your data rights will not result in any penalty to your account or service access. However, certain rights (such as erasure) may not be fully satisfiable where legal retention obligations apply, in which case we will explain the specific limitation in our response.
The coi99 platform is strictly intended for adults aged 21 and over. We do not knowingly collect, process, or retain personal data belonging to individuals under the age of 21. If we become aware that personal data has been collected from a minor — whether through a misrepresented date of birth during registration or any other means — we will immediately suspend the associated account, delete all data collected, and, where appropriate, report the incident to relevant authorities.
Parents and guardians who believe that a minor may have registered on the coi99 platform are urged to contact us immediately at [email protected]. We will treat all such reports as a priority and take prompt action. We also encourage the use of internet filtering and parental control software to restrict access to online gaming platforms by minors.
The coi99 platform may contain references or links to third-party content such as game studio pages, sports league websites, or payment provider information pages. This Privacy Policy applies solely to data collected and processed by coi99. We have no control over, and accept no responsibility for, the privacy practices of any third-party website or service. We encourage you to review the privacy policies of any third-party services you access independently of the coi99 platform.
coi99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. Material changes will be communicated to registered players via in-platform notification or email to the address registered on the account, with reasonable advance notice before the revised policy takes effect.
The current version of this Privacy Policy is always accessible at https://coi99.pro/privacy-policy. The "Last Updated" date at the top of this page reflects when the most recent amendments came into force. We encourage you to review this page periodically. Your continued use of the coi99 platform following publication of a revised Privacy Policy constitutes your acceptance of the updated terms.
If you have any questions, concerns, or requests relating to this Privacy Policy or coi99's handling of your personal data, please contact us through the following channels:
coi99 has designated a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and applicable data protection law. The DPO can be reached via the email address above, marked for the attention of the DPO.
For further information about your rights or for independent guidance on data protection matters, we encourage you to consult relevant national data protection resources or seek independent legal advice.
Every measure below is actively in place — not just a policy statement. Here is what your data protection looks like in practice at coi99.
All data transmitted between your device and the coi99 servers is protected with TLS 1.2+ encryption, the same standard used by major financial institutions worldwide.
Your personal data is never sold, rented, or shared with advertising networks or data brokers. coi99 monetizes through gaming services — not through your private information.
Identity verification at coi99 follows a clear, proportional process. Your KYC documents are handled exclusively by our contracted verification partners and stored with AES-256 encryption.
Access, correct, export, or request deletion of your personal data at any time by contacting our support team. We respond to all data rights requests within 30 days.
Financial data shared with Indonesian payment partners — BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay — is transmitted over encrypted channels and governed by strict data processing agreements.
Our data protection officer and Indonesian-speaking support team are available 24/7 to address any privacy concern — from marketing opt-outs to full account data erasure requests.
Now that you know how coi99 protects your data, you can play with complete confidence. Explore our games, check our FAQ, or log in to your account.